Orders which have used coupon code NORETURN during checkout cannot be returned or exchanged, except in case an incorrect item was delivered or there is a manufacturing defect. In such cases, please send our customer care team photographs of the price tag and the damaged area. Manufacturing defects need to be certified by our Product Quality team. If a manufacturing defect is confirmed, you will be issued a refund for the product. In rare cases, we might require the product in question to be sent to our warehouse for inspection. Please note that sending the product for inspection is not automatically an approval for a refund. If the claim is rejected, the product will be shipped back to you at the original shipping address and the refund claim will be closed.
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